We’re receiving reports that users who have purchased AppleCare are not receiving satisfactory “care” when calling about the increase in “loudness” of internal speakers after updating to 10.4.9. Accordingly, AppleCare representatives have asked customers whether or not they’re absolutely sure the sound is louder and to try adjusting the volume in the many ways available. This has led to a growing number of irate customers across the board.

Could I ask that Apple Authorized Resellers please not attempt to sell me a set of external speakers everytime I inquire about the issue.